0. Scope and Who This Policy Covers
This Privacy Policy applies to visitors of the public Eassy Finserve website, including anyone who submits the Contact form, the Enquiry form, or otherwise communicates with Eassy Finserve through the website.
The public website does not offer visitor accounts, registration, or login. References elsewhere in this policy to "your account" apply only if Eassy Finserve introduces a customer account feature in the future; today, the only accounts that exist are internal staff accounts for the administrative Dashboard, which are governed separately by internal access-control policy and are out of scope for this public-facing document.
1. Information We Collect
1.1 Information You Provide
Depending on how you interact with the website, we may collect:
- Full name
- Email address
- Mobile/phone number
- The service you are enquiring about (e.g., Personal Loan, GST Registration — see
services.md) - Enquiry-specific details where relevant (e.g., loan amount, employment/business type, monthly income — see
frontend.md) - The subject and content of your message
- Files, images, or documents you choose to upload through the Contact or Enquiry form (see
contact.mdfor accepted file types and limits) - Information provided when you contact our support team by phone or email
- Information submitted through a grievance under our Grievance Redressal Policy
You should only provide information that you have the right to share, and you should never submit information that is unnecessary to your request (see Section 14, Sensitive Information).
1.2 Automatically Collected Information
When you access the website, certain technical information may be collected automatically, including: IP address, browser type and version, device type, operating system, general location information (country/region level), pages or features accessed, referring website, date and time of access, and basic usage/interaction data (see seo.md, Analytics).
This information helps us understand how the website is used and to improve its performance and security. It is not used to identify you personally.
1.3 Cookies and Similar Technologies
The website may use cookies, local storage, and similar technologies to remember preferences, understand website usage, analyze performance, and detect suspicious or fraudulent activity.
If analytics or other non-essential cookies are used, a cookie-consent mechanism will be presented per seo.md, Cookie Consent — non-essential tracking will not run before you make a choice. You may also control cookies through your browser settings; disabling certain cookies may affect website functionality.
2. How We Use Your Information
We use the information described above to:
- Understand your requirement and respond to your Contact Lead or Enquiry
- Provide customer support and answer questions
- Communicate with you about your request, including by phone or email
- Assist with documentation and coordinate with the relevant lender, insurer, government authority, or qualified professional wherever applicable (see
lending partners.mdandservices.md) - Improve the website and its performance and security
- Detect, prevent, and investigate fraud, abuse, spam, or security incidents affecting the Contact/Enquiry forms
- Comply with applicable laws and legal obligations
- Enforce our Terms of Service and other applicable policies
We do not use your personal information for purposes incompatible with those described above, unless permitted or required by applicable law.
3. How We Share Information
We do not sell your personal information.
With Lending, Insurance, and Professional Partners
Where your Contact Lead or Enquiry relates to a specific service, information you provide (and any files you upload) may be shared with the relevant bank, NBFC, insurer, government portal, tax professional, accountant, auditor, or other qualified professional named or implied by your request, strictly for the purpose of facilitating that request. See lending partners.md and Financial Disclaimer.md for how those third parties independently make their own decisions and are governed by their own policies.
With Service Providers
We may use trusted third-party providers that help us operate the website — for example, hosting/infrastructure, file storage, email delivery (Gmail SMTP), and analytics [TBD — list the specific confirmed providers once finalized]. These providers process information only as necessary to provide services to us.
Legal Requirements
We may disclose information when reasonably necessary to comply with applicable law, respond to valid legal requests, protect the rights or safety of Eassy Finserve, our users, or others, investigate fraud or abuse, or enforce our agreements.
Business Transfers
If Eassy Finserve is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable privacy requirements.
4. Data Security
We take reasonable technical and organizational measures to protect personal information, consistent with security.md, including access controls, authentication for internal Dashboard access, encryption where appropriate, secure file storage for uploaded documents, monitoring and logging, and rate limiting on public forms.
No online service or method of electronic transmission can be guaranteed to be completely secure. If you believe your submission was affected by a security incident, contact us using the details in Section 17.
5. Data Retention
We retain Contact Lead and Enquiry records (including any uploaded files) only for as long as reasonably necessary to provide assistance, maintain business records, resolve disputes, prevent abuse, and meet legal or regulatory requirements.
Specific retention period: [TBD — confirm retention period for Contact Lead/Enquiry records and attachments, e.g., "for the duration of the customer relationship plus 3 years" or a fixed period]. Once information is no longer reasonably required, it will be deleted, anonymized, or securely disposed of, subject to applicable legal obligations.
6. Your Privacy Rights
Depending on applicable law (including, where applicable, India's Digital Personal Data Protection Act, 2023), you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or request restriction of certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with an applicable data protection authority
These rights are not absolute and may be subject to legal limitations. To exercise a right, contact us using the details in Section 17. We may need to verify your identity before processing certain requests.
7. No Public User Accounts
The public website does not currently offer visitor account creation, login, or a customer portal. If this changes in the future, this Privacy Policy will be updated to describe account-specific rights (e.g., updating information directly, account deletion) before that feature launches.
8. Children's Privacy
The website is not directed at children and is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided personal information to us without appropriate authorization, contact us and we will take reasonable steps to address it.
9. Third-Party Services and Links
The website may contain links to third-party websites (e.g., a lending partner's own website, a Google Maps link). We are not responsible for the privacy practices of third parties. Review a third party's own privacy policy before providing personal information directly to them.
10. International Data Transfers
Where our service providers operate outside India, your information may be processed or stored in other countries. Where applicable, we take reasonable steps to ensure such transfers are handled in accordance with applicable data protection law. [TBD — confirm hosting/storage provider data-residency location(s) once finalized.]
11. Marketing Communications
Where permitted by law, we may send you service-related communications about your Contact Lead or Enquiry. We do not currently operate a general marketing/newsletter program [TBD — confirm if this changes]. Essential service, security, or transactional communications will still be sent even if you opt out of any future promotional communications.
12. Analytics
We may use analytics technologies to understand how visitors use the website — traffic sources, device/browser information, popular pages, and general usage patterns (see seo.md, Analytics). Analytics implementation must not receive personal data submitted through forms (names, emails, phone numbers, message content, or file contents) — see security.md.
13. User-Generated Content
The website does not currently offer a feature for visitors to publish public content (e.g., public comments or reviews). If this changes, this Privacy Policy will be updated accordingly before launch.
14. Sensitive Information
Please do not submit highly sensitive information through the Contact or Enquiry form beyond what is genuinely necessary for your request — for example, do not submit banking passwords, OTPs, card CVV numbers, or other authentication credentials. See lending partners.md, Customer Protection, and Financial Disclaimer.md, Section 14 (Fraud and Scams).
If a specific service genuinely requires sensitive documentation (e.g., identity or income documents for a loan application), we will explain the requirement and handle the documents in accordance with Section 4 (Data Security).
15. Data Breach and Security Incidents
If we become aware of a security incident involving personal information, we will assess it and take reasonable steps to contain, investigate, and remediate it. Where required by applicable law, we will notify affected individuals and/or relevant authorities within the legally required timeframe.
16. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our services, technology, legal requirements, security practices, or business operations. The Last Updated date at the top of this policy indicates when it was most recently revised. Continued use of the website after an updated policy becomes effective constitutes acknowledgment of the update, to the extent permitted by applicable law.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, contact us:
Eassy Finserve (OPC) Private Limited
Email: support@eassyfinserve.com [TBD — confirm whether a dedicated privacy@eassyfinserve.com address will be created; until then, use the address above.]
Phone: +91 75429 79529
Registered Office: KHUSHAR CHOWK, NEAR HP PETROL PUMP, KUSHAR KHANPATI, MAHUA, VAISHALI, BIHAR 844122
This contact information must always match contact.md exactly.
18. Governing Law and Legal Disclaimer
This Privacy Policy is intended to operate in accordance with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, where applicable to Eassy Finserve's processing activities. This statement is not a certification of compliance — qualified legal counsel should review this policy against Eassy Finserve's actual data-processing activities before publication (see the Legal Review Required checklist at the top of this document).
This Privacy Policy is a general framework and may not address every legal requirement applicable to Eassy Finserve. Additional disclosures, consent mechanisms, or contractual terms may be required depending on Eassy Finserve's specific data-processing activities and any jurisdictions its users are located in.
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